Effective Date: [Insert Date]
Welcome to [Your Business Name]’s Locksmith Service Plan (“Service Plan”). By subscribing to our Service Plan, you agree to the following terms and conditions.
1. Service Plan Overview
The Service Plan provides subscribers with access to locksmith services under three different tiers: Basic, Standard, and Premium. Each tier offers a distinct set of services and pricing as outlined on our website or promotional materials.
2. Services Included
Services covered under each tier may include but are not limited to:
- Emergency lockout assistance
- Lock repairs and replacements
- Key cutting and duplication
- Security consultations (available in higher tiers)
- Priority service response times (higher tiers only)
Details of the specific services and coverage included in each tier are provided at the time of subscription.
3. Subscription and Payment
- Service Plan fees are billed [monthly/annually] in advance.
- Payments must be made via [accepted payment methods].
- Your subscription will automatically renew unless cancelled in accordance with Section 5.
- We reserve the right to update pricing with at least 30 days’ notice to subscribers.
4. Cancellation and Cooling-Off Period
- If you purchase the Service Plan at a distance (online, phone, or other non-face-to-face methods), you have the right to cancel your subscription within 14 calendar days from the date of purchase without giving any reason (“cooling-off period”).
- To cancel within this period, please notify us in writing at [contact details].
- If you request us to begin providing services during the cooling-off period, you will be liable to pay for the services provided up to the cancellation date.
- After the cooling-off period, you may cancel your subscription at any time by providing at least 30 days’ written notice.
- Fees already paid are non-refundable except where required by law.
5. Limitations and Exclusions
- The Service Plan is not an insurance policy and does not cover damage caused by negligence, misuse, or unauthorized locksmith services performed by third parties.
- Services are subject to availability and may be limited during peak demand periods.
- Certain specialized services or products may incur additional charges.
- Services are limited to the physical location(s) specified in the subscription.
6. Service Response and Performance
- Service response times vary by tier and are estimates only.
- We will perform all services with reasonable care and skill, and within a reasonable time if no specific time is agreed.
- We do not guarantee exact arrival or completion times.
7. Liability
- Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, as required by UK law.
- Except as above, our total liability under these terms is limited to the amount you have paid for the Service Plan in the preceding 12 months.
- We are not liable for any indirect, incidental, or consequential losses arising from the use or inability to use the Service Plan.
8. Consumer Rights
- These terms do not affect your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection laws.
- You have the right to services performed with reasonable care and skill, and to receive information that is clear and truthful.
9. Data Protection
- We collect and process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- For details on how we handle your data, please see our [Privacy Policy]([link to privacy policy]).
10. Changes to Terms
- We reserve the right to update these terms and conditions. Any changes will be communicated via email or posted on our website at least 30 days before they take effect.
- Continued use of the Service Plan after changes indicates acceptance of the updated terms.
11. Governing Law and Dispute Resolution
- These terms are governed by the laws of England and Wales.
- Any disputes arising will be subject to the exclusive jurisdiction of the courts of England and Wales.
- For complaints, please contact us first at [contact details]. We strive to resolve issues amicably.
12. Contact Information
For questions, cancellations, or support regarding the Service Plan, please contact:
[Your Business Name]
[Address]
[Phone Number]
[Email Address]
By subscribing to the Service Plan, you acknowledge that you have read, understood, and agreed to these terms and conditions.