🔐 Introducing PCB Care+ Locksmith Plans 🔐

Effective Date: 7th November 2025

Welcome to PCB Secures Locksmith Care Plan. By subscribing to our Care Plan, you agree to the following terms and conditions.

1. Care Plan Overview

The Service Plan provides subscribers with access to locksmith services under three different tiers: Bronze, Silver, and Gold. Each tier offers a distinct set of services and pricing as outlined on our website or promotional materials.

2. Services Included

Services covered under each tier may include but are not limited to:

• Emergency lockout assistance

• Lock repairs and replacements

• Discounted additional services

• Security consultations (available in higher tiers)

• Priority service response times (higher tiers only)

Details of the specific services and coverage included in each tier are provided at the time of subscription.

3. Subscription and Payment

Service Plan fees are billed monthly in advance.

Payments must be made via BACS Direct Debit.

Your subscription will automatically renew unless cancelled in accordance with Section 5.

We reserve the right to update pricing with at least 30 days’ notice to subscribers.

4. Cancellation and Cooling-Off Period

• If you purchase the Service Plan at a distance (online, phone, or other non-face-to-face methods), you have the right to cancel your subscription within 14 calendar days from the date of purchase without giving any reason (“cooling-off period”).
• To cancel within this period, please notify us in writing at pcbsecure@outlook.com or call us on 077315 95246.
• If you request us to begin providing services during the cooling-off period, the cooling-off period is void or the service provided should be paid in full with no perks of the Care plus plan being implemented if you wish to cancel during this time.
• Fees already paid are non-refundable except where required by law.

5. Limitations and Exclusions

The Service Plan is not an insurance policy and does not cover damage caused by negligence, misuse, or unauthorized locksmith services performed by third parties.

Services are subject to availability and may be limited during peak demand periods.

Certain specialized services or products may incur additional charges.

Services are limited to the physical location(s) specified in the subscription.

6. Service Response and Performance

Service response times vary by tier and are estimates only.

We will perform all services with reasonable care and skill, and within a reasonable time if no specific time is agreed.

We do not guarantee exact arrival or completion times.

7. Liability

Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, as required by UK law.

Except as above, our total liability under these terms is limited to the amount you have paid for the Care Plan in the preceding 12 months.

We are not liable for any indirect, incidental, or consequential losses arising from the use or inability to use the Care Plan.

8. Consumer Rights

These terms do not affect your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection laws.

You have the right to services performed with reasonable care and skill, and to receive information that is clear and truthful.

9. Data Protection

We collect and process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For details on how we handle your data, please see our Privacy policy).

10. Changes to Terms

We reserve the right to update these terms and conditions. Any changes will be communicated via email or posted on our website at least 30 days before they take effect.

Continued use of the Care Plan after changes indicates acceptance of the updated terms.

 If any information we were provided on the date the Care Plus plan started Example: Email, Address or contact numbers, are wrong, have changed and we haven't been notified. We can not be held responsible for any information or updates to your plan, that you have not received.

11. Governing Law and Dispute Resolution

These terms are governed by the laws of England and Wales.

Any disputes arising will be subject to the exclusive jurisdiction of the courts of England and Wales.

For complaints, please contact us first at pcbsecure@outlook.com. We strive to resolve issues amicably.

12. Contact Information

For questions, cancellations, or support regarding the Service Plan, please contact:

PCB Secure LTD 

07731 595246

PCBSecure@outlook.com

By subscribing to the Service Plan, you acknowledge that you have read, understood, and agreed to these terms and conditions.