Effective Date: 7 November 2025

These Terms and Conditions apply to the PCB Secure Care Plus Plan (“Care Plan”) provided by:

PCB Secure LTD
📞 07731 595246
📧 PCBSecure@outlook.com

By subscribing to the Care Plan, you agree to the terms set out below.

Care Plan – The subscription-based locksmith service agreement selected by the Customer (Bronze, Silver or Gold).

Commencement Date – The date your subscription begins.

Call-Out – A dispatch of a PCB Secure locksmith to the Customer’s registered property address.

Customer – The individual named on the subscription.

PCB Secure Care Plus is a subscription-based locksmith service plan and is not an insurance policy.

Benefits vary depending on the tier selected:

• Free advice via phone/email
   
• One free annual door alignment (external doors only)
   
• 15% off key safe installations
   
• 10% discount on locksmith labour costs
   

Includes all Bronze benefits, plus:

• One (1) free call-out per year (standard lock replacement only – see Section 7.5)
   
• 24-hour response target
   
• Minor repairs included (at our discretion)
   
• 20% off key safe installations
   
• 15% discount on locksmith labour costs
   

Includes all Bronze and Silver benefits, plus:

• Two (2) free call-outs per year (see Section 7.5)
   
• Annual home security inspection
   
• Discounts on security upgrades
   
• Up to five (5) free standard window key replacements per year
   
• 30% off key safe installations
   
• 20% discount on locksmith labour costs
   

3.1 The Care Plan is a fixed 12-month minimum term agreement.

3.2 Payment is monthly via BACS Direct Debit.

3.3 By subscribing, you agree to pay the full 12-month contract value.

3.4 The agreement automatically renews after 12 months unless cancelled in writing.

3.5 We reserve the right to amend pricing with at least 30 days’ written notice.

4.1 If purchased at a distance (online/phone), you may cancel within 14 calendar days under the Consumer Contracts Regulations 2013.

4.2 If you request a service during the cooling-off period and that service is delivered, you agree:

• The cooling-off right may no longer apply once the service is fully performed.
   
• You may be charged for services provided prior to cancellation.
   

4.3 Cancellation must be submitted in writing via email or post.

5.1 After 14 days, the agreement is legally binding for the full 12-month term.

5.2 If you cancel early, the remaining balance of the 12-month term becomes payable.

5.3 If unpaid after 14 days of notice, we reserve the right to:

• Suspend all benefits
   
• Recover the debt via a third-party agency
   
• Add reasonable recovery and administrative costs where legally permitted
   

Nothing in this section overrides your rights under the Consumer Rights Act 2015.

6.1 If a payment fails, you will be notified and given 7 days to remedy the issue.

6.2 If payment is not received:

• Plan benefits may be suspended
   
• Outstanding balance may become immediately due
   
• Account may be referred to debt recovery
   

6.3 No services will be provided while payments are in arrears.

A Call-Out is deemed to have occurred once a locksmith has been dispatched to your property.

If you contact us for an emergency and:

• Cancel while we are en route, or
   
• Inform us the issue is resolved (e.g., lost key found),
   

This will count as a used Call-Out under your annual allowance.

If no annual call-outs remain, a standard call-out charge will apply.

Aborted visits due to incorrect address details or inability to access the property may count as a Call-Out.

Where a Care Plan tier includes an emergency call-out with lock replacement, this shall be limited to a standard basic lock or cylinder replacement suitable to secure the property.

The replacement lock:

• Does not have to match the brand, specification, security rating, or quality of the existing lock.
   
• Will be a standard security replacement as determined appropriate by PCB Secure.
   

Additional charges apply for:

• Higher-security, branded, anti-snap, anti-bump, or specialist locks
   
• Non-standard mechanisms, multi-point systems, gearboxes, or specialist hardware
   

If the Customer declines the standard replacement and requests an upgraded product, the difference in cost must be paid at the time of service.

Once the included annual call-out(s) under the selected Care Plan tier have been used:

• Any further call-outs within the same 12-month period will be fully chargeable
   
• Discounted labour rates (as per the Customer’s tier) will apply where relevant
   
• Standard call-out fees may apply
   

Unused call-outs do not roll over into the following year.

The Care Plan is intended for normal residential use.

We reserve the right to refuse service or cancel the agreement if:

• The plan is abused or used excessively
   
• False claims are made
   
• Aggressive or abusive behaviour occurs
   
• Fraud is suspected
   

Unless explicitly stated:

• Labour may be included
   
• Parts and materials may incur additional charges
   
• Upgrades beyond standard replacement will be chargeable
   

All additional charges will be agreed before work proceeds.

Response times are targets, not guarantees.

We are not liable for delays caused by:

• Traffic
   
• Severe weather
   
• High demand
   
• Circumstances beyond our control
   

11.1 Nothing excludes liability for:

• Death or personal injury caused by negligence
   
• Fraud or fraudulent misrepresentation
   

11.2 Our total liability is limited to the amount paid under the Care Plan in the previous 12 months.

11.3 We are not liable for indirect or consequential losses.

You must:

• Provide accurate contact and address details
   
• Inform us of any changes
   
• Provide safe access to the property
   

We are not responsible for missed communications due to outdated information.

We process personal data in accordance with:

• UK GDPR
   
• The Data Protection Act 2018
   

Please refer to our Privacy Policy for details.

These terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We encourage complaints to be raised first via:
📧 PCBSecure@outlook.com